Order Processing and Production Lead-Times
We process, pack and ship orders Monday through Thursday. Orders may ship in as few as 24 hours, and some may take up to 15 business days.
A customer service representative will confirm an estimated ship date for your order upon receipt. Please note that this date is not a guaranteed delivery date. The estimated shipping date provided for your order is based on current production lead-times. Production lead-times are subject to change as production volumes fluctuate. If your project is time-sensitive, please contact us at 800-284-7446 for the most current lead-time estimates.
Rush Processing
Rush processing is available upon request. Availability and fees vary based on current production volumes. We will make every effort to honor requests for rush processing, but cannot guarantee them unless we have been contacted before your order is placed. Please contact our customer service department at 800-284-7446 for more information.
Parcel Deliveries
A third party vendor has been contracted to perform your delivery service. Please note that Hall Signs is not responsible for any damage incurred during the shipping process and that, upon delivery, the customer agrees to inspect for any shortages or damages that may have occurred during the shipping process. The customer is ultimately responsible for damages if not noted during the delivery process.
Deliveries are made Monday through Friday with no advance call. Online orders will receive an email with tracking information within 24 hours of shipment. Orders placed with our customer service department are not automatically supplied with tracking information; however, you may request that this information be sent to you at any time.
The carrier will make three delivery attempts. After the third attempt at a failed delivery, the package(s) will be returned to our warehouse and you will be responsible for any return, storage or redelivery fees associated with the shipment.
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us at 800-284-7446 within 24 hours of delivery.
You may be charged additional fees if the delivery address you have supplied us is determined to be incorrect and must be changed by the carrier. Please make sure that the shipping address you have supplied is a valid shipping address. We cannot deliver to PO boxes.
In the event that your order exceeds the size or weight restrictions imposed by the carrier, Hall Signs reserves the right to use a third party freight carrier for shipment.
Freight Deliveries
A third party vendor has been contracted to perform your delivery service. Please note that Hall Signs is not responsible for any damage incurred during the shipping process and that, upon delivery, the customer agrees to inspect for any shortages or damages that may have occurred during the shipping process. The customer is ultimately responsible for damages if not noted during the delivery process.
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. The delivery company is not responsible for off-loading your product(s) upon delivery. Please make sure that you have the appropriate staff and equipment available to receive your delivery. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Hall Signs, Inc. Neither Hall Signs nor the third party delivery company that has been contracted by Hall Signs to perform the delivery will be held responsible if you decide to hire a third party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
Please be sure to sign the delivery receipt in the presence of the delivery representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us at 800-284-7446 within 48 hours of delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For other problems with your order, please refer to our return policy.
Should you discover any hidden damage after delivery, please contact our customer service department at 800-284-7446. Shortages, errors and other discrepancies not incurred during delivery must be reported to us within 15 days of receipt of shipment.