ACCESSING, BROWSING OR OTHERWISE USING THE STORE.HALLSIGNS.COM SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT.
General Ordering Information
We hope that you will find our online store to be an easy and convenient way to purchase Hall Signs products. A minimum order of $10, not including shipping costs, is required for all orders placed through our online store.
If you prefer to place an order with our customer service department, please contact us at 800-284-7446. Representatives are available between 7:30 AM and 5 PM, Monday through Friday. You may also email your order request to customerservice@hallsigns.com, or fax it to 812-332-9816. A minimum order of $100, not including shipping costs or other miscellaneous fees, is required for all orders.
All sales are final. Please see our return policy for additional information.
Online Ordering Information
Once you have selected an item for purchase, make sure that you have reviewed all the available options. Select a quantity and add the item to your cart. The order system will ask for your zip code so that it can show applicable shipping estimates. You will then be able to review the items in your shopping cart, edit quantities, and view shipping estimates.
Please review your entire order carefully before submitting it to us. Make sure all information is spelled correctly as well as the merchandise is correct. We are happy to assist you with any questions or concerns prior to placing your order. If you feel that you have made an error during the checkout process, please contact us at 800-284-7446 immediately.
When you are ready to place your order, click the “Check Out” button and continue through the process. You will receive a confirmation page with your order number and final total, as well as an email confirming the order. Your credit card will be charged for the full order amount upon receipt.
Artwork and Proofs
Many of our products are custom in nature and require special artwork to produce. Our art department can work with the following file formats: .ai, .dxf, .eps, .fs, .jpg, .pdf, .psd, .tif. For raster files (.jpg, .tif) please make sure the file resolution is as high as possible, preferably 300 dpi.
We ask that any customer requesting a proof or other artwork before an order has been placed and paid for pay a $25 layout fee to cover the labor costs of producing said artwork. Proofs requested with a paid order will be produced at no charge. Your proof includes one free revision. All revisions after the initial layout and first revision with incur an additional $25 fee per revision.
Your approval of the proof is required before the order can be placed into our production schedule. Please note that a pending proof approval could delay your order.
Proofs with Online Orders
Online orders for products that include customization will receive one free digital proof and revision prior to production. If the design of your product is not dependent on any logos, images or other files from the customer, we will send a proof to you within 24 hours of receipt of your order. Our art department works Monday through Thursday; if we receive your order Thursday through Sunday you will receive a proof on Monday. Your digital proof will be e-mailed to the address you provide us with during checkout, so please make sure this a valid e-mail that you have access to. All sales are final; therefore it is very important that you check your proof carefully.
If the design of your product requires additional logos, images or other files, we ask that you send them to us within 24 hours of placing your order. After you have completed your order, you will receive an order confirmation with your order number. Please send a new e-mail with your artwork attached to store@hallsigns.com with your order number in the subject line and your daytime contact information clearly noted in the body of your email. If your files are too large to e-mail, please contact us at 800-284-7446 and we will give you alternate submittal instructions.
Your approval of the proof is required before the order can be placed into our production schedule. Please note that a pending proof approval could delay your order.
Payment Options
Online orders must be paid for during checkout with a major credit card. Hall Signs accepts Visa, MasterCard, Discover and American Express. Your card will be charged for the balance of the order at checkout.
Net 30 Terms are available and subject to credit approval by Hall Signs, Inc. Standard terms are Net 30 days from date of invoice. A 2% finance charge is applied to all past due invoices. Accounts with a past due balance will be put on credit hold. Credit approval and finance charges do not apply to government agencies. Net 30 terms are only applicable to orders placed with our customer service department. We cannot currently extend Net 30 terms to previously approved customers for online orders.
Customers who wish to place an order with our customer service department and have not been approved for Net 30 terms must provide full payment in advance of production. Hall Signs accepts Visa, MasterCard, Discover and American Express, as well as company checks.
Order Processing and Production Lead-Times
We process, pack and ship orders Monday through Thursday. Orders may ship in as few as 24 hours, and some may take up to 15 business days.
A customer service representative will confirm an estimated ship date for your order upon receipt. Please note that this date is not a guaranteed delivery date. The estimated shipping date provided for your order is based on current production lead-times. Production lead-times are subject to change as production volumes fluctuate. If your project is time-sensitive, please contact us at 800-284-7446 for the most current lead-time estimates.
Rush Processing
Rush processing is available upon request. Availability and fees vary based on current production volumes. We will make every effort to honor requests for rush processing, but cannot guarantee them unless we have been contacted before your order is placed. Please contact our customer service department at 800-284-7446 for more information.
Parcel Deliveries
A third party vendor has been contracted to perform your delivery service. Please note that Hall Signs is not responsible for any damage incurred during the shipping process and that, upon delivery, the customer agrees to inspect for any shortages or damages that may have occurred during the shipping process. The customer is ultimately responsible for damages if not noted during the delivery process.
Deliveries are made Monday through Friday with no advance call. Online orders will receive an email with tracking information within 24 hours of shipment. Orders placed with our customer service department are not automatically supplied with tracking information; however, you may request that this information be sent to you at any time.
The carrier will make three delivery attempts. After the third attempt at a failed delivery, the package(s) will be returned to our warehouse and you will be responsible for any return, storage or redelivery fees associated with the shipment.
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us at 800-284-7446 within 24 hours of delivery.
You may be charged additional fees if the delivery address you have supplied us is determined to be incorrect and must be changed by the carrier. Please make sure that the shipping address you have supplied is a valid shipping address. We cannot deliver to PO boxes.
In the event that your order exceeds the size or weight restrictions imposed by the carrier, Hall Signs reserves the right to use a third party freight carrier for shipment.
Freight Deliveries
A third party vendor has been contracted to perform your delivery service. Please note that Hall Signs is not responsible for any damage incurred during the shipping process and that, upon delivery, the customer agrees to inspect for any shortages or damages that may have occurred during the shipping process. The customer is ultimately responsible for damages if not noted during the delivery process.
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. The delivery company is not responsible for off-loading your product(s) upon delivery. Please make sure that you have the appropriate staff and equipment available to receive your delivery. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Hall Signs, Inc. Neither Hall Signs nor the third party delivery company that has been contracted by Hall Signs to perform the delivery will be held responsible if you decide to hire a third party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.
Please be sure to sign the delivery receipt in the presence of the delivery representative to indicate that your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us at 800-284-7446 within 48 hours of delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For other problems with your order, please refer to our return policy.
Should you discover any hidden damage after delivery, please contact our customer service department at 800-284-7446. Shortages, errors and other discrepancies not incurred during delivery must be reported to us within 15 days of receipt of shipment
Return Policy
All sales are final.
Merchandise may not be returned without prior approval from our customer service department. Goods returned without prior authorization will be rejected at the receiving dock. If you feel an error has been made in the production or processing of your order please contact our customer service department at 800-284-7446 for consideration.
If it is determined that an error has been made by Hall Signs in the processing or production of your order, we will authorize a return for the incorrect merchandise. All other requests for return are at the discretion of management, and will incur a minimum 25% restocking fee.
If your return request has been approved, we will send a return authorization form for your review. Make sure that all information on the form is correct. Your signature on the form indicates your understanding of our return policy and procedures and your compliance therewith. Your return authorization is complete once the form has been received by Hall Signs with your signature. Items approved for return but sent without a signed form may be subject to additional processing fees.
Please package all merchandise for return in the same manner that you received it. If you have any questions about packaging merchandise for return, please contact us at 800-284-7446. The cost of return shipping is the responsibility of the customer; however, if the error has been determined to have been made by Hall Signs, we will issue a call tag to have the merchandise picked up and returned to us.
All credits against the returned merchandise will be processed once the merchandise has been received, determined to be in good condition, and free for damage due to negligence on the part of the customer. Credit will be issued for the returned product only, less any restocking fees.
Privacy Policy
Information submitted to this site will not be sold, leased or otherwise disclosed to third parties other than is necessary to complete your transaction or with your expressed permission.